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Refund Policy
Last updated: June 2026
1. Subscription Refunds
Free Trial
Starter and Business plans include a free trial (30 days for Starter, 30 days for Business). No charges during this period. Cancel anytime.
Monthly Subscriptions
Refund requests within 7 days of payment are eligible for a full refund if the service has not been substantially used.
Enterprise Plans
Custom terms apply. Contact your account manager.
2. Marketplace Purchase Refunds
Parts4Drive acts as a marketplace platform connecting buyers with sellers. Refund policies for marketplace purchases are set by individual sellers.
- Buyers should contact the seller directly for refund requests
- Escrow payments are held for 3 days after delivery confirmation
- Disputed transactions are reviewed by our support team
- Parts4Drive may issue refunds from platform fees at our discretion
3. How to Request a Refund
Email [email protected] with your account email, transaction reference, and reason. We respond within 48 hours.
4. Non-Refundable Items
- Transaction fees paid to Flutterwave (payment processor)
- Setup or onboarding fees for Enterprise plans
- Custom development or integration work